All orders are sent via Canada Post. Shipping options, including Express shipping, if available, are given during the checkout process and are also viewable using Estimate Shipping on the Shopping Cart page. Toronto-based customers (or friends visiting Toronto) have the option of picking up their order from our Toronto office to save on shipping costs. Please see the Contact page for our address.
We ship daily Monday to Friday with the exception of Canadian public holidays.
We take great care and caution to make sure your order is correct and packed well to avoid damage. Please report any damaged or lost goods immediately using the Contact page. Once we know about your damaged or lost order, we will initiate a case with Canada Post. Please note that a case can take up to eight weeks to resolve and this is more or less out of our control. We will, however, keep you informed throughout the process.
We offer exchanges only on manufacturers' defects within 30 days of receiving your product. We sell only new items, even though some items are not shrink-wrapped, especially some imports. We offer no exchange on clothing, vinyl, magazines, or any items bought from our Clearance section. The cost of shipping a product back to us is the customer's responsibility.
We have no control over any customs or duty charges your country levies. And, seriously c'mon guys (!!), we cannot falsely declare your package as a gift or declare its value at less than what it is really worth.
If some of your order is not in stock, we will part-ship your order at no extra cost. We do this so you can get at least some of the music you want as fast as possible. We will ship the first part of your order using the shipping method you select at checkout. The rest of your order will be sent when all of your order is in stock using the cheapest available shipping method. We will not part-ship sale items.